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Exam Number/Code : EX0-101 (Exin Certification)
Exam Name : ITIL Foundation v.3

1. What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?
A. Return On Investment (ROI), Value On Investment (VOI), quality
B. Strategic, tactical and operational
C. Critical Success Factors (CSFs), Key Performance Indicators (KPIs), activities
D. Technology, process and service
Answer: D

2. Event Management, Problem Management, Access Management and Request Fulfilment are part of which stage of the Service Lifecycle?
A. Service Strategy
B. Service Transition
C. Service Operation
D. Continual Service Improvement
Answer: C

3. A single Release unit, or a structured set of Release units can be defined within:
A. The RACI Model
B. A Release Package
C. A Request Model
D. The Plan, Do, Check, Act (PDCA) cycle
Answer: B

4. What is a RACI model used for?
A. Performance analysis
B. Recording Configuration Items
C. Monitoring services
D. Defining roles and responsibilities
Answer: D

5. Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function
A. Both of the above
B. 1 only
C. Neither of the above
D. 2 only
Answer: B

6. Which of the following is NOT a purpose of Service Transition?
A. To ensure that a service can be managed, operated and supported
B. To provide training and certification in project management
C. To provide quality knowledge of Change, Release and Deployment Management
D. To plan and manage the capacity and resource requirements to manage a release
Answer: B

7. What is the BEST description of the purpose of Service Operation?
A. To decide how IT will engage with suppliers during the Service Management Lifecycle
B. To proactively prevent all outages to IT Services
C. To design and build processes that will meet business needs
D. To deliver and manage IT Services at agreed levels to business users and customers
Answer: D

8. When can a Known Error record be raised?
1. At any time it would be useful to do so
2. After the permanent solution has been implemented
A. 2 only
B. 1 only
C. Neither of the above
D. Both of the above
Answer: B

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EXIN is an independent, worldwide IT examination provider with more than 40 years of experience. EXIN is specialized in establishing educational requirements and developing examinations for all major areas in Information Technology.

Exams all over the world
Working closely together with international partners in the IT industry, EXIN is in an excellent position to keep track of current best practices. In organizing examinations, EXIN makes use of modern, high quality, web based technology. Thanks to various international partnerships, EXIN delivers computer based testing to IT professionals in over a hundred countries on six continents. Partnerships with international agents and authorized examination centers enhance the accessibility of EXINs popular and highly successful examinations in IT Service Management

EXIN’s services
Certification frameworks for international standards in IT based on ITIL, ASL, MOF, ISO/IEC 20000/ SQM, and BiSL

Certification for IT Service Management
The IT Infrastructure Library (ITIL) contains a comprehensive description of the processes involved in IT Service Management. ITIL is relevant to anyone involved in the delivery or support of IT services. Whether you are managing day-to-day IT services, or establishing and refining existing processes, ITIL can help you apply internationally proven Best Practices for the IT services and the support you provide. EXIN offers certificates for each milestone on your journey to success in IT Service Management.

Your IT Service Management Foundation (based on ITIL) guarantees your understanding of the basic terms, concepts, and relationships between Service Management processes.

With your Practitioner Certificate in IT Service Management you have proven abilities in the specialized and practical aspects in several Service Management processes.

The Manager’s Certificate in IT Service Management provides you with internationally recognized credentials that show you have clearly demonstrated your ability to implement and manage IT Services.

TKcerts can assist you with your certification pursuits no matter which track you choose.  When it comes to your career, trust only the leader in the IT certification industry, TKcerts.

All HP certification exams are extremely detailed and cover many different technological areas.
HP Certified Professional Program
The HP Certified Professional Program prepares you to meet today’s challenges with the business and technical skills you need. Join a world-class certification program, recognized as the industry benchmark in competency and credibility.
Gain the skills you need
Get connected to the latest HP technology, experts and continuing education opportunities
Prove your value – demonstrate a higher level of performance, knowledge and expertise
Join a global network – more than 130,000 HP Certified Professionals worldwide
Through HP, you have access to a wide range of certifications based on industry standards, and built on general industry certifications, like Microsoft and Linux. In addition, HP certifications are consistent around the globe, which means the credentials you earn within each certification will be valued no matter where your work takes you.
HP0-Y20, known also as the HP ProCurve Adaptive Edge Fundamentals, this exam plays an integral role in obtaining your certification. Being conducted by HP, this certification holds prominent importance for an IT Professional seeking a long term career in the HP based technology.
ProCurve is a networking solution developed by HP, for large corporations handling millions of clients and tetra-bytes of data every day. By adapting to this technology, the corporations can easily manage costs, risks and other overheads related to the networking issues. This exam has been exclusively designed for the network and system engineers whose daily responsibility includes handling of large scale complex networks. The typical candidate for this certification can be: HP Services Technical Support, Field Service Engineer, System Engineer, Reseller and Customer Network Specialists, Field System Engineers and other Network Specialists. There are a total of 60 questions in this particular examination. The candidate is given 90 minutes to clear all the questions. The pass percentage for this exam is 75%, and all the questions are in the format of Multiple Choice Questions (MCQ).

VUE/Prometric Code: 050-V37-ENVCSE01
Exam name: CSE RSA enVision Essentials

1. What happens if an event source device type is not immediately recognized by RSA enVision? (Check the one best answer.)
A. It will be defined as “unknown” and for a limited time enVision will collect event data it generates
B. Data from that device will be discarded until the device type can be defined
C. An alert is generated by default to call an administrator’s attention to be the device
D. The UDS Service will create a parsing XML file for the device and place data in the NIC Parse Cache
Answer: A

2. When setting up a Check Point firewall device, which of the following is a good practice that should be completed first? (Check the one best answer.)
A. Stop and restart the Check Point Firewall Service
B. Stop and restart the enVision NIC Collector Service
C. Verify that the Check Point Log Viewer is receiving events
D. Set an 8-character key to establish an authenticated connection
Answer: C

3. How many Remote Collectors (RC) can each Database Server (D-SRV) support? (Check the one best answer.)
A. Eight (8)
B. Ten (10)
C. Sixteen (16)
D. Thirty two (32)
Answer: C

4. After creating a customized Report Menu system, which RSA enVision service(s) need to be re-started?
A. Only the NIC Webserver Service
B. The NIC Webserver and NIC Server Services
C. The NIC Webserver, NIC Server and NIC Locator Services
D. The NIC Webserver, NIC Server, NIC Locator, and NIC Packager Services
Answer: A

5. When opening a connection in Event Explorer, you can define which of the following features? (Check the three correct answers.)
A. Devices
B. Event categories
C. Log messages
D. Time frame
E. Local collector
Answer: A, B, D

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VUE/Prometric Code: 1Y0-800
Citrix EdgeSight 4.5: Admin, Perf.Mon & Load Testing

1. After an initial EdgeSight Agent installation, the administrator must __________.  (Choose the correct phrase to complete the sentence.)
A. backup the EdgeSight database
B. restart the Citrix Licensing service
C. reboot the device onto which the EdgeSight Agent is installed
D. use the Citrix EdgeSight Post-Installation Setup Wizard to perform initial configurations
Answer: C

2. An administrator needs to configure the agent to look for new alerts and/or new worker schedules more than once a day.
Which worker configuration does the administrator need to configure to meet the requirements of the scenario?
A. Asset History
B. Configuration Check
C. Fault Report Cleanup
D. Database Maintenance
Answer: B

3. An administrator is creating a new user account which Reporting Services will use to connect to the Report Server Database.
Which two steps should the administrator complete when creating the new user account? (Choose two.)
A. Add the user account to a defined group.
B. Define security parameters for the user account.
C. Set a non-expiring password for the user account.
D. Grant the user account database access privileges.
Answer: C, D

4. Scenario: Following miscommunication during a rollout of new hard drives and memory, some devices in the environment were not upgraded as planned. The IT Manager asked the administrator to identify the devices that were upgraded.
Which type of report would the administrator use to obtain the necessary information?
A. Remote
B. Asset Change
C. Memory Upgrade
D. System Comparison
Answer: B

5. Scenario: The level two help desk forwards a call to the administrator to help a user who is currently experiencing difficulties accessing data from an application. The response times seem slow. The administrator decides to collect real-time information to diagnose the issue. Which report should the administrator use?
A. Alerts
B. System
C. Summary
D. Processes
Answer: D

6. Scenario: An administrator is designing a proof of concept (POC) for an EdgeSight 4.5 implementation. The company will allocate only the minimum number of servers necessary for the POC. The administrator has obtained license keys for the necessary software and wants to get the lab hardware operational as quickly as possible. What are the minimum number of EdgeSight servers needed for the project?
A. One
B. Two
C. Four
D. Three
Answer: A

7. Scenario: A company recently purchased Citrix Edgsight 4.5 and plans to use a production Microsoft SQL 2000 Server for the EdgeSight 4.5 database. The administrator wants to install all other EdgeSight components onto a single server. Which two components can the administrator install on the server separate from the Microsoft SQL 2000
database server? (Choose two.)
A. Citrix License Server
B. Citrix EdgeSight Agent
C. Citrix EdgeSight Server Console
D. Citrix EdgeSight Agent Deployment Server
Answer: A, C

8. What does an administrator need to do in order to enable secure communications from EdgeSight Agents to server?
A. Select to enable SSL Support.
B. Select to disable SSL Support.
C. Install and configure third-party VPN.
D. Turn on the firewall on the agent device.
Answer: A

9. Scenario: A company currently has EdgeSight 4.5 deployed with a dual-server configuration. One server hosts the Microsoft SQL database, the other is a web server hosting the remaining server-side components. In an effort to improve performance, the administrator decided to create a tri-server deployment model. Which two components can the administrator move onto the third server? (Choose two.)
A. Citrix License Server
B. Citrix EdgeSight Server Console
C. Microsoft Message Queuing (MSMQ)
D. Microsoft SQL Server Reporting Services
Answer: A, D

10. Scenario: An administrator enabled SSL support for an EdgeSight Server. Now the certificate prevents remote scripts from running and remote pages from displaying. What does the administrator need to do to resolve the issue described in the scenario? r need to do to resolve the issue described in the scenario?
A. Enable SSL support on the agent.
B. Turn off SSL support on the server.
C. Put in an exception for port 9035 at the firewall.
D. Purchase another SSL certificate, as this one is corrupt.
Answer: A

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